Scheduler Phone:  (614) 252-2799

Welcome to Impact Community Action's Appointment Scheduler

Upcoming Appointments

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Schedule an Appointment

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Upload Documents

Upload documents for your upcoming appointment here.


Important Message

The Home Energy Assistance Summer Crisis Program provides a one-time benefit to eligible Columbus area residents with cooling assistance during the summer months. The program runs from July 1 to September 30.

Who is eligible for the Summer Crisis Program?

Households must have a gross income at or below 175% poverty guideline to qualify for assistance and must meet at least one additional eligibility criteria listed below:

  • Households with a household member who is either 60 years of age and older.
  • A household member with documented medical conditions verified by a Licensed Medical Professional who is qualified under Ohio State Law to write prescriptions. (Must present verified documentation from your physician or registered nurse practitioner. Documentation must state: "Due to a chronic illness, this patient would benefit from continued electric service and/or air conditioning").
  • A household member's electric utility has a disconnect notice, has been shut off, or new electric service is being established for the household.
  • A household member who is enrolling in the Percentage of Income Payment Plan Plus (PIPP) are eligible for assistance towards their default PIPP payment, or first PIPP payment.
  • PIPP PLUS customers are eligible for assistance towards their default PIPP payment, first PIPP payment, central air conditioning repairs. PIPP PLUS customers may receive an air conditioning unit and/or fan, if they are current with PIPP Plus installments.


List of Documents Required

 Failure to provide all required documentation will delay your assistance.  We require the following documents:

  • Valid Driver's License/Photo I.D.
  • Proof of Citizenship is required for ALL household members regardless of age:
    • Birth Certificate -Passport -Permanent Visa Card
    • Voters Registration Card -Social Security Card
  • Proof of household income for the past 30 days for everyone 18 years & older.
  • Current gas or electric bills.
  • Those applying on an applicant?s behalf. A current notarized letter is required for individuals? applying on applicant?s behalf.

Please note after reviewing your documents we may request additional information to complete your application.

Income Guidelines

Ohioans must have a gross income at or below 175 percent of the federal poverty guidelines are eligible for the program.
Size of HouseholdTotal Household Income 12 Months30-Day Income Limit
1  $26,355.00   $2,166.16 
2  $35,770.00   $2,940.00 
3  $45,185.00   $3,713.84 
4  $54,600.00   $4,487.67 
5  $64,015.00   $5,261.51 
6  $73,430.00   $6,035.34 
7  $82,845.00   $6,809.18 
8  $90,515.00   $7,439.59 

Information

IMPACT Community Action's mission is "to fight poverty by providing hope-inspiring help and real opportunities for self-sufficiency."

Locations of Impact Community Action Energy Assistance sites

  • IMPACT Main Office:
    711 Southwood Avenue, Columbus, OH 43207 | Google Map
  • IMPACT North at St. Stephens:
    1500 East 17th Ave. Columbus, OH 43219| Google Map
  • IMPACT West:
    4129 W. Broad St., Columbus, OH 43228 | Google Map

Additional Notes

Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.

Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (614) 252-2799 and following the instructions.