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Summary of Important Information
Before Your Appointment
- If possible, upload all required application documents before your appointment.
- Clients must arrive on time.
- A 15-minute grace period is allowed. After 15 minutes, the appointment must be rescheduled by the client.
- If an appointment is missed, any previously uploaded documents must be uploaded again for the new appointment.
Appointment Availability
Appointments are available:
- Up to one month in advance and are posted at the beginning of each month (select PIPP, or ---- Crisis as the service), or
- Daily at 10:00 AM for the next business day. (Select Next Day as the service.)
Summer Crisis Program (SCP) Has Ended!
For all other clients, we will continue to assist with new or revised PIPP and HEAP applications for October.
Winter Crisis Program (WCP) Begins November 1, 2026
The Winter Crisis Program provides a benefit once per heating season to income-eligible Ohio households for their primary heating and/or electric service.
To qualify, clients must complete an interview with their local Energy Assistance Provider (EAP) and meet income guidelines. Eligible households must also meet at least one of the following conditions:
- Service has been disconnected or is facing disconnection.
- New utility service must be established.
- A utility account transfer fee is required.
- The household has 25% or less of its bulk fuel supply remaining.
Additional services may include:
- Fuel tank placement
- Fuel tank testing
- Heating system repairs
- Electric space heaters as a last resort
Program Dates: November 1, 2026, through March 31, 2027.
Note: Clients with an active medical certificate on file with their utility provider are not eligible for WCP assistance until the medical certificate protection period expires.
Income Eligibility
Applicants must have household income:
- At or below 175% of the Federal Poverty Guidelines (FPG) for households of up to seven members, or
- At or below 60% of State Median Income (SMI) for households of eight or more members.
Additional Eligibility Requirements
Applicants must meet at least one of the following:
- Have a disconnection, termination, new service, or transfer notice from a utility provider.
Hours of Operation (Closed 12:00 PM - 1:00 PM)
Monday - Thursday:
- 8:00 AM - 5:00 PM
- Last appointment: 4:00 PM
Friday
- 8:00 AM - 3:00 PM
- Last appointment: 2:30 PM
Offices:
- IMPACT Main Office:
711 Southwood Avenue, Columbus, OH 43207 - IMPACT North (at Greater Columbus Community House):
1500 East 17th Ave. Columbus, OH 43219 - IMPACT West:
4129 W. Broad St., Columbus, OH 43228
(See below for map links)
Training Closure:
All HEAP offices close at 12:00 PM (Noon) on the first and third Thursday of each month for mandatory staff training. (unless otherwise indicated)
Who is eligible for the Summer Crisis Program? (July - September 2026)
Households must have a gross income at or below 175% of the poverty guideline to qualify for assistance and must meet at least one additional eligibility criterion listed below:
- In addition to meeting income eligibility requirements, clients must also meet at least one of the following criteria for the program: have a household member who is 60 years of age or older, have a household member with a documented medical condition, have a disconnection notice, have been shut off, or are trying to establish new electric service. The program will operate this year from July 1, 2026, to Sept. 30, 2026.
List of Documents Required
Failure to provide all required documentation will delay your assistance. We require the following documents:
- Valid Driver's License/Photo I.D.
- Proof of Citizenship or Proof of Legal Residency documentation is required for ALL household members, regardless of age:
Proof of U.S. Citizenship
Proof of Legal Residency/Qualified Alien
1. Birth Certificate/Hospital Birth Records/Birth
Registration Card
1. Naturalization Papers/Certifications of Citizenship
2. Baptismal Records (only when place and
date of birth is shown)
2. U.S. Immigration and Naturalization Service (INS) ID
Card
3. Indian Census Record
3. Alien Registration Cards (Permanent Resident Card,
Green Card/Re-entry Permits
4. Military Service Record (showing birthplace)
4.INS Form I-151 (IR1-9) or I-551 (Form I-151 will not be valid after August 1, 1993)
5. U.S. Passport
5.INS Form I-94 if annotated with either: a) Sections 203(a)(7), 207, 208, 212(d)(5), 243(h), or 241(b)(3) of
The Immigration and Nationality Act; or b) One or a combination of the following terms: Refugee, Parolee, or Asylee
6. Verified Citizenship for Ohio Works First Program
6. Permanent Visa or INS Form G-641, “Application for Verification of Information from INS Records,” when annotated at the bottom by an INS representative as lawful
admission for humanitarian reasons
7 . Voter Registration Cards/Board of Election or Secretary of State printouts
7. Documentation that alien is classified pursuant to Sections: 101(a)(2), 203(a), 204(a)(1)(a), 207, 208,212(d)(5), 241(b)(3), 243(h), or 244(a)(3), of the Immigration and
Nationality Act
8. Social Security cards administered by the SSA (Social Security Cards that are valid
for work authorization status only, will not be
accepted for citizenship verification)
8. Court order stating that deportation has been withheld pursuant to Section 241(b)(3) or 243(h) or of the Immigration and Nationality Act.
9. INS Form I-688
- Proof of household income for the past 30 days for everyone 18 years & older (12 months of income required for school employees). All pages of the current year's award letter for SSI, SSDI, and SSA, for all/any social security payments.
- Self-Employment must bring their previous years' tax forms 1040 and Schedule 1, or a Non-Filing Letter from irs.gov. School district employees must bring 12 months of pay history.
- Current gas or electric bills.
If a non-household adult is applying on behalf of the client, then a Power of Attorney, a notarized statement, a Representative Payee from SSA, or legal guardianship documentation is required.
*Please note that after reviewing your documents, we may request additional information to complete your application.*
Income Guidelines
| Ohioans must have a gross income at or below 175 percent of the federal poverty guidelines to be eligible for the program. | ||
| Size of Household | Total Household Income 12 Months | 30-Day Income Limit |
| 1 | $27,387.50 | $2,251.03 |
| 2 | $37,012.50 | $3,042.12 |
| 3 | $46,637.50 | $3,833.22 |
| 4 | $56,262.50 | $4,624.32 |
| 5 | $65,887.50 | $5,415.41 |
| 6 | $75,512.50 | $6,206.51 |
| 7 | $85,137.50 | $6,977.60 |
| 8 | $94,762.50 | $7,786.70 |
Information
IMPACT Community Action's mission is "to fight poverty by providing hope-inspiring help and real opportunities for self-sufficiency."
Locations of IMPACT Community Action Energy Assistance sites
- IMPACT Main Office:
711 Southwood Avenue, Columbus, OH 43207 | Google Map - IMPACT North at Greater Columbus Community House:
1500 East 17th Ave. Columbus, OH 43219| Google Map - IMPACT West:
4129 W. Broad St., Columbus, OH 43228 | Google Map
Additional Notes
Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached. In addition, you will also receive a phone reminder the day before your appointment.
Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (614) 252-2799 and following the instructions.
Appointments are posted either 1 month in advance, at the beginning of each month, or daily at 10:00 AM for the next business day. (except Thursdays).
