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Important Message
Appointments -
Clients must arrive on time for appointments. Appointment times have a maximum of a 15-minute grace period. After this period, clients will have to reschedule their appointment.
Appointments are posted either 1 month in advance, at the beginning of each month, or daily at 10:00 AM for the next business day. (except Thursdays).
Winter Crisis has started!!
The Home Energy Assistance Winter Crisis Program:
This program provides a one-time benefit to eligible Franklin County residents with electric and/or gas assistance during the winter months. The program runs from November 1st, 2025, to March 31st, 2026, or until funds are depleted, whichever comes first.
Winter Crisis applications that were deemed incomplete must be completed by April 15th, 2026, to receive the benefit.
PLEASE UPLOAD APPLICATION DOCUMENTS BEFORE YOUR APPOINTMENT.
Who is eligible for the Winter Crisis Program? (November-March 2025-2026)
Households must have a gross income at or below 175% of the poverty guideline to qualify for assistance and must meet at least one additional eligibility criterion listed below:
- A household member's electric energy source must be either in "disconnect" status, have been terminated, need to establish new service, or need to transfer service.
- PIPP defaulted payments must be paid by account holders.
List of Documents Required
Failure to provide all required documentation will delay your assistance. We require the following documents:
- Valid Driver's License/Photo I.D.
- Proof of Citizenship or Proof of Legal Residency documentation is required for ALL household members, regardless of age:
Proof of U.S. Citizenship
Proof of Legal Residency/Qualified Alien
1. Birth Certificate/Hospital Birth Records/Birth
Registration Card
1. Naturalization Papers/Certifications of Citizenship
2. Baptismal Records (only when place and
date of birth is shown)
2. U.S. Immigration and Naturalization Service (INS) ID
Card
3. Indian Census Record
3. Alien Registration Cards (Permanent Resident Card,
Green Card/Re-entry Permits
4. Military Service Record (showing birthplace)
4.INS Form I-151 (IR1-9) or I-551 (Form I-151 will not be valid after August 1, 1993)
5. U.S. Passport
5.INS Form I-94 if annotated with either: a) Sections 203(a)(7), 207, 208, 212(d)(5), 243(h), or 241(b)(3) of
The Immigration and Nationality Act: or b) One or a combination of the following terms: Refugee, Parolee, or Asylee
6. Verified Citizenship for Ohio Works First Program
6. Permanent Visa or INS Form G-641, “Application for verification of Information from INS Records,” when annotated at the bottom by an INS representative as lawful
admission for humanitarian reasons
7 . Voter Registration Cards/Board of Election or Secretary of State printouts
7. Documentation that alien is classified pursuant to Sections: 101(a)(2), 203(a), 204(a)(1)(a), 207, 208,212(d)(5), 241(b)(3), 243(h), or 244(a)(3), of the Immigration and
Nationality Act
8. Social Security cards administered by the SSA (Social Security Cards that are valid
for work authorization status only, will not be
accepted for citizenship verification)
8. Court order stating that deportation has been withheld pursuant to Section 241(b)(3) or 243(h) or of the Immigration and Nationality Act.
9. INS Form I-688
- Proof of household income for the past 30 days for everyone 18 years & older (12 months of income required for school employees). All pages of the current year's award letter for SSI, SSDI, and SSA, for all/any social security payments.
- Self-Employment must bring their previous years' tax forms 1040 and Schedule 1, or a Non-Filing Letter from irs.gov. School district employees must bring 12 months of pay history.
- Current gas or electric bills.
If a non-household adult is applying on behalf of the client, then a Power of Attorney, a notarized statement, a Representative Payee from SSA, or legal guardianship documentation is required.
*Please note that after reviewing your documents, we may request additional information to complete your application.*
Income Guidelines
| Ohioans must have a gross income at or below 175 percent of the federal poverty guidelines to be eligible for the program. | ||
| Size of Household | Total Household Income 12 Months | 30-Day Income Limit |
| 1 | $27,387.50 | $2,251.03 |
| 2 | $37,012.50 | $3,042.12 |
| 3 | $46,637.50 | $3,833.22 |
| 4 | $56,262.50 | $4,624.32 |
| 5 | $65,887.50 | $5,415.41 |
| 6 | $75,512.50 | $6,206.51 |
| 7 | $85,137.50 | $6,977.60 |
| 8 | $94,762.50 | $7,786.70 |
Information
IMPACT Community Action's mission is "to fight poverty by providing hope-inspiring help and real opportunities for self-sufficiency."
Locations of Impact Community Action Energy Assistance sites
- IMPACT Main Office:
711 Southwood Avenue, Columbus, OH 43207 | Google Map - IMPACT North at St. Stephens:
1500 East 17th Ave. Columbus, OH 43219| Google Map - IMPACT West:
4129 W. Broad St., Columbus, OH 43228 | Google Map
Additional Notes
Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached. In addition, you will also receive a phone reminder the day before your appointment.
Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (614) 252-2799 and following the instructions.
Appointments are posted either 1 month in advance, at the beginning of each month, or daily at 10:00 AM for the next business day. (except Thursdays).
