Scheduler Phone:  (614) 252-2799

Welcome to Impact Community Action's Appointment Scheduler

Upcoming Appointments

View/Cancel upcoming appointments here.

Schedule an Appointment

Schedule your appointments here.

Upload Documents

Upload documents for your upcoming appointment here.


Important Message


Summary of Important Information

Before Your Appointment

  • If possible, upload all required application documents before your appointment. (see below)
  • Clients must arrive on time.
  • There is a 15-minute grace period. After 15 minutes, the client must reschedule the appointment.
  • If an appointment is missed, any uploaded documents must be uploaded again for the new appointment.

Appointment Availability

Appointments are posted:

  • Up to 1 month in advance at the beginning of each month, or
  • Daily at 10:00 AM for the next business day. (Select Summer Crisis Next Day as the service)

Summer Crisis Program (SCP)

The Home Energy Assistance Summer Crisis Program provides a one-time benefit each cooling season for eligible Ohio residents to help with:

  • Electric bills
  • Fans
  • Air conditioners

An interview with the local Emergency Assistance Provider is required.

Income Eligibility

Applicants must be:

  • At or below 175% of the Federal Poverty Guidelines (FPG) for households of up to 8 people, or
  • At or below 60% of State Median Income (SMI) for households of 8 or more people.

Additional Eligibility

Applicants must meet at least one of the following:

  • Have a household member 60 years of age or older
  • Have a disconnection, termination, or transfer notice for utility service
  • Have a documented medical condition, supported by:
    • A letter on medical provider letterhead, or
    • A completed and signed ODJFS Medical Eligibility Form
    • Documentation must be issued within one year of the application date

Incomplete Applications

  • Summer Crisis applications deemed incomplete before September 30, 2026 may be completed until October 15, 2026.
  • Applications not completed by October 15, 2026, will not receive the benefit.

Hours of Operation

Monday–Thursday

  • 8:00 AM – 5:00 PM
  • Last appointment: 4:00 PM

Friday

  • 8:00 AM – 3:00 PM
  • Last appointment: 2:30 PM


Training Closure

  • Closed at 12:00 PM (Noon) on the first and third Thursday of each month for mandatory training.


Who is eligible for the Summer Crisis Program?  (July - September 2026)

Households must have a gross income at or below 175% of the poverty guideline to qualify for assistance and must meet at least one additional eligibility criterion listed below:

  • In addition to meeting income eligibility requirements, clients must also meet at least one of the following criteria for the program: have a household member who is 60 years of age or older, have a household member with a documented medical condition, have a disconnection notice, have been shut off, or are trying to establish new electric service. The program will operate this year from July 1, 2026, to Sept. 30, 2026.


List of Documents Required

 Failure to provide all required documentation will delay your assistance.  We require the following documents:

  • Valid Driver's License/Photo I.D.
  • Proof of Citizenship or Proof of Legal Residency documentation is required for ALL household members, regardless of age:
    • Proof of U.S. Citizenship

      Proof of Legal Residency/Qualified Alien

      1. Birth Certificate/Hospital Birth Records/Birth

      Registration Card

      1. Naturalization Papers/Certifications of Citizenship

      2. Baptismal Records (only when place and

      date of birth is shown)

      2. U.S. Immigration and Naturalization Service (INS) ID

      Card

      3. Indian Census Record

      3. Alien Registration Cards (Permanent Resident Card,


    • Green Card/Re-entry Permits

      4. Military Service Record (showing birthplace)

      4.INS Form I-151 (IR1-9) or I-551 (Form I-151 will not be valid after August 1, 1993)



      5. U.S. Passport

      5.INS Form I-94 if annotated with either: a) Sections 203(a)(7), 207, 208, 212(d)(5), 243(h), or 241(b)(3) of

      The Immigration and Nationality Act: or b) One or a combination of the following terms: Refugee, Parolee, or Asylee


      6. Verified Citizenship for Ohio Works First Program

      6. Permanent Visa or INS Form G-641, “Application for verification of Information from INS Records,” when annotated at the bottom by an INS representative as lawful

      admission for humanitarian reasons


      7 . Voter Registration Cards/Board of Election or Secretary of State printouts

      7. Documentation that alien is classified pursuant to Sections: 101(a)(2), 203(a), 204(a)(1)(a), 207, 208,212(d)(5), 241(b)(3), 243(h), or 244(a)(3), of the Immigration and

      Nationality Act

      8. Social Security cards administered by the SSA (Social Security Cards that are valid

      for work authorization status only, will not be

      accepted for citizenship verification)

      8. Court order stating that deportation has been withheld pursuant to Section 241(b)(3) or 243(h) or of the Immigration and Nationality Act.


      9. INS Form I-688

  • Proof of household income for the past 30 days for everyone 18 years & older (12 months of income required for school employees).  All pages of the current year's award letter for SSI, SSDI, and SSA, for all/any social security payments. 
  • Self-Employment must bring their previous years' tax forms 1040 and Schedule 1, or a Non-Filing Letter from irs.gov. School district employees must bring 12 months of pay history. 
  • Current gas or electric bills.
  • If a non-household adult is applying on behalf of the client, then a Power of Attorney, a notarized statement, a Representative Payee from SSA, or legal guardianship documentation is required.

     
     
    *Please note that after reviewing your documents, we may request additional information to complete your application.*

Income Guidelines

Ohioans must have a gross income at or below 175 percent of the federal poverty guidelines to be eligible for the program.
Size of HouseholdTotal Household Income 12 Months30-Day Income Limit
1 $27,387.50 $2,251.03
2 $37,012.50 $3,042.12
3 $46,637.50  $3,833.22
4 $56,262.50 $4,624.32
5 $65,887.50  $5,415.41
6 $75,512.50  $6,206.51 
7 $85,137.50  $6,977.60 
8 $94,762.50 $7,786.70 

Information

IMPACT Community Action's mission is "to fight poverty by providing hope-inspiring help and real opportunities for self-sufficiency."

Locations of Impact Community Action Energy Assistance sites

  • IMPACT Main Office:
    711 Southwood Avenue, Columbus, OH 43207 | Google Map
  • IMPACT North at St. Stephens:
    1500 East 17th Ave. Columbus, OH 43219| Google Map
  • IMPACT West:
    4129 W. Broad St., Columbus, OH 43228 | Google Map

Additional Notes

Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached. In addition, you will also receive a phone reminder the day before your appointment.

Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (614) 252-2799 and following the instructions.

Appointments are posted either 1 month in advance, at the beginning of each month, or daily at 10:00 AM for the next business day.  (except Thursdays).